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| IPT Complaints vs Complaints Upheld 2001-2008 (Photo credit: Wikipedia) |
Sec. 461.015. PUBLIC
INTEREST INFORMATION AND COMPLAINTS.
(a) The commission shall prepare
information of public interest describing the functions of the commission and
the commission's procedures by which complaints are filed with and resolved by
the commission. The commission shall
make the information available to the public and appropriate state agencies.
(b) The
commission by rule shall establish methods by which consumers and service
recipients can be notified of the name, mailing address, and telephone number
of the commission for the purpose of directing complaints to the
commission. The commission may provide
for that notification:
(1) on each registration form, application, or written
contract for services of a person or entity regulated or authorized by this
chapter;
(2) on a sign that is prominently displayed in the place of
business of each person or entity regulated or authorized by this chapter; or
(3) in a bill for service provided by a person or entity
regulated or authorized by this chapter.
(c) The
commission shall keep a file about each written complaint filed with the
commission that the commission has authority to resolve. The commission shall provide to the person
filing the complaint and to the persons or entities complained about the
commission's policies and procedures pertaining to complaint investigation and
resolution. The commission, at least
quarterly and until final disposition of the complaint, shall notify the complainant
and each person or entity complained about of the status of the complaint
unless notice would jeopardize an undercover investigation.
(d) The
commission shall keep information about each complaint filed with the
commission. The information must
include:
(1) the date the complaint is received;
(2) the name of the complainant;
(3) the subject matter of the complaint;
(4) a record of all persons contacted in relation to the
complaint;
(5) a summary of the results of the review or investigation of
the complaint;
(6) an explanation of the reason the complaint was closed
without action, for complaints on which the commission took no action.
Acts 1989, 71st
Leg., ch. 678, Sec. 1, eff. Sept. 1, 1989.
Amended by Acts 1997, 75th Leg., ch. 577, Sec. 5, eff. Sept. 1, 1997.
